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customer focused

См. также в других словарях:

  • customer-focused — UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all companies to have… …   Financial and business terms

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Customer experience transformation — (CxT) is a strategy that uses business process management to enhance customer service experience from any customer touchpoint. The objective is to provide companies and their customer service organizations with the tools needed to move customers… …   Wikipedia

  • focused — UK US (also focussed) /ˈfəʊkəst/ adjective ► giving a lot of attention, time, effort, etc. to one particular area of a business, and knowing exactly what you want to achieve: »The chief executive of the company attributes their success to focused …   Financial and business terms

  • customer focus — customer focused UK US (UK also customer orientated) ► paying great attention to the needs and opinions of customers: »The internet is making TV much more customer focused. customer focus noun [C or U] ► »This article describes the need for all… …   Financial and business terms

  • customer-oriented — UK US adjective (UK also customer orientated) ► CUSTOMER FOCUSED(Cf. ↑customer focused) …   Financial and business terms

  • Customer experience systems — are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience. Systems Reflect New Customer Orientation In the past, service providers (wireline,… …   Wikipedia

  • Customer advocacy — Marketing Key concepts Product marketing · Pricing …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer to customer — (C2C) markets are innovative ways to allow customers to interact with each other. While traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In… …   Wikipedia

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

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